We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you to process any online orders or inquiries and to provide you with the best service possible. The type of information we may collect about you includes your name, your address, email address, and your phone number. We will never collect additional information about you without informing you of this beforehand. The data we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held in accordance with our internal security policy and the law. We will not share your information with any 3rd party, either in the EEA (European Economic Area) or outside this area.
We may use technology to track the patterns of behaviour of visitors to our site or order processing. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening, although this may prevent certain features from being available to you. The information collected in this way can be used to identify you unless you modify your browser settings.
Cookies are very small text files that are stored on your computer when you visit some websites.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary for the operation of our website.
This Website Will:
Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not Strictly Necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
Offer Live Chat Support (If available)
Track the pages you visit via Google Analytics
This Website Will:
Allow you to share pages with social networks such as Facebook (If available)
Allow you to share pages via Add This (If available)
This website will not share any personal information with third parties.
If you have any questions/comments about privacy, you should contact us at .
Terms & Conditions
Delivery is made by Royal Mail or a registered courier company. At present, we are only able to accept orders from within UK. For orders outside of this area, please contact us. All items remain the property of Goch & Company until payment is processed. Items are delivered within 3-5 working days of order. Postage charges apply - all orders are charged at delivery charges applicable. We reserve the right to refuse any order, without notice. Due to the nature of our products, all products offered are subject to availability and can be withdrawn at any time without notice. If your order cannot be fulfilled, then we will offer you an alternative or a full refund.
As we use a third-party payment processor, we cannot be held liable for any loss of financial information. We will never share, rent or sell your personal details with any third party. Claims for damage, mis-shipping, dissatisfaction should be made within 24 hours. If you make more than 2 claims, we have the right to refuse to sell items to you in the future. You are responsible for ensuring the safe delivery of any returned items.
Images shown are for illustration purposes only. We have the right to change these terms & conditions at any time and without notice. Please leave any special instructions on the order form relating to where the courier can leave your parcel i.e with a neighbour.
The terms & conditions do not affect your consumer statutory rights.
If you have any questions/comments about privacy, terms & Conditions, you should contact us at .
Returns & Refund Policy
Please check your delivery carefully on arrival and notify us of any shortfalls or errors within 48 hours.
If for any reason you would like to return any products you have ordered but no longer require, simply send it back to us at your own expense and we will credit your account for their value, less up to a 20% handling charge. This must be done within 7 days of the delivery date. The product must be in its original packaging and in mint condition ready for resale.
Please contact us by email at or by calling 01978 362609 if you require more information.
Policy updated 02/2020